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	<title>Comments on: Terrible Shopping Experience at the Apple Store</title>
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	<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/</link>
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		<title>By: Pelkor</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-227</link>
		<dc:creator>Pelkor</dc:creator>
		<pubDate>Mon, 06 Aug 2007 20:02:45 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-227</guid>
		<description>&lt;p&gt;@23 Michael&lt;/p&gt;

&lt;p&gt;Aloha is a tourist gimmick. Mahalo means: Give me tip.&lt;/p&gt;

&lt;p&gt;Hawaii is full of rude, tip-hungry rednecks. I thought the impression would fade once i left Oahu for Kaua&#039;i, but it just got WORSE.&lt;/p&gt;

&lt;p&gt;Beautiful islands, sad, pissy, people.&lt;/p&gt;

&lt;p&gt;&quot;Toshiba bar? What do the girls look there&quot;. What&#039;s that supposed to mean? You don&#039;t like asians?&lt;/p&gt;
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		<content:encoded><![CDATA[<p>@23 Michael</p>

<p>Aloha is a tourist gimmick. Mahalo means: Give me tip.</p>

<p>Hawaii is full of rude, tip-hungry rednecks. I thought the impression would fade once i left Oahu for Kaua&#8217;i, but it just got WORSE.</p>

<p>Beautiful islands, sad, pissy, people.</p>

<p>&#8220;Toshiba bar? What do the girls look there&#8221;. What&#8217;s that supposed to mean? You don&#8217;t like asians?</p>]]></content:encoded>
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		<title>By: Michael</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-172</link>
		<dc:creator>Michael</dc:creator>
		<pubDate>Thu, 12 Jul 2007 21:24:43 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-172</guid>
		<description>&lt;p&gt;In Hawaii we have an expression, Aloha. You need MORE Aloha! We have an AWESOME genius bar in Honolulu. You sound way too stressed over headphones. Better yet; ever tried to buy your headphones at your local HP, Dell, or Toshiba bar? What do the girls look like there? Apple makes it very easy for me over here. Any time I want to resolve a problem I just go to the web site, book a time, show up and THEY trouble shoot it for me right there, not some back room somewhere. That is how to avoid long lines.If they cannot fix it they ship it FOR me to be repaired. I suppose you have already tried calling India with your high quality HP product issues and you already know you will spend an hour spelling your city and explaining what a zip code is. How about Sony, ever been to your local &quot;Sony bar?&quot; with your Sony headphones? Mahalo!&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>In Hawaii we have an expression, Aloha. You need MORE Aloha! We have an AWESOME genius bar in Honolulu. You sound way too stressed over headphones. Better yet; ever tried to buy your headphones at your local HP, Dell, or Toshiba bar? What do the girls look like there? Apple makes it very easy for me over here. Any time I want to resolve a problem I just go to the web site, book a time, show up and THEY trouble shoot it for me right there, not some back room somewhere. That is how to avoid long lines.If they cannot fix it they ship it FOR me to be repaired. I suppose you have already tried calling India with your high quality HP product issues and you already know you will spend an hour spelling your city and explaining what a zip code is. How about Sony, ever been to your local &#8220;Sony bar?&#8221; with your Sony headphones? Mahalo!</p>]]></content:encoded>
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		<title>By: Levi</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-170</link>
		<dc:creator>Levi</dc:creator>
		<pubDate>Thu, 12 Jul 2007 18:26:52 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-170</guid>
		<description>&lt;p&gt;At the store in Manchester the cash registers are (or where), iMacs... with a cash drawer underneath. I&#039;m sure we could have missed them if the store was any larger. I really like that. Scan the barcode; &quot;can I have a business receipt&quot;, &quot;of course sir&quot; &lt;em&gt;tappy tap tap on the keyboard&lt;/em&gt;, A4 full colour receipt comes out of printer in the desk; thank you very much, goodnight.&lt;/p&gt;

&lt;p&gt;I thought it really says something when a company runs it&#039;s business on it&#039;s own products.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>At the store in Manchester the cash registers are (or where), iMacs&#8230; with a cash drawer underneath. I&#8217;m sure we could have missed them if the store was any larger. I really like that. Scan the barcode; &#8220;can I have a business receipt&#8221;, &#8220;of course sir&#8221; <em>tappy tap tap on the keyboard</em>, A4 full colour receipt comes out of printer in the desk; thank you very much, goodnight.</p>

<p>I thought it really says something when a company runs it&#8217;s business on it&#8217;s own products.</p>]]></content:encoded>
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		<title>By: Chris</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-167</link>
		<dc:creator>Chris</dc:creator>
		<pubDate>Tue, 10 Jul 2007 22:42:08 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-167</guid>
		<description>&lt;p&gt;Oops sorry for the typos and the potty mouth.&lt;/p&gt;
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		<content:encoded><![CDATA[<p>Oops sorry for the typos and the potty mouth.</p>]]></content:encoded>
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		<title>By: Chris</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-166</link>
		<dc:creator>Chris</dc:creator>
		<pubDate>Tue, 10 Jul 2007 22:39:41 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-166</guid>
		<description>&lt;p&gt;Two years ago I bought an IPod for my son&#039;s birthday, the medium sized one with the little hard drive, for $200 bucks right, before they came out with the more dependable flash drive unit.&lt;/p&gt;

&lt;p&gt;Pretty much right after the Apple software took over our computer the thing stopped working. Everytime we tried to re-boot it there was a cute little picture of an IPod with a sad face.&lt;/p&gt;

&lt;p&gt;Of course there is no manual, you have to navigate through their ponderous help site. The very helpful sight told us it was dead. We called and talked to a tech. We told him about the sad face and he said that meant it was dead. Pretty technical so far.&lt;/p&gt;

&lt;p&gt;We couldn&#039;t exchange it for a new one because we had the thing for an excessively long time, about 6 weeks, which meant it had last for a reasonable amount of time. We could mail it in for exchange with a rebuilt one (one that had died like ours but been resurrected) or we could go to an Apple store.&lt;/p&gt;

&lt;p&gt;We live in Maryland, with a population of around 4.5 million people. There are two Apple stores in the Baltimore-Annapolis region. We went to the one in Towson Mall. We got there around 7:30. They have no signs or directions inside the store - very hip.&lt;/p&gt;

&lt;p&gt;We went to the back of the store and waited in line for around 20 minutes. When we got to the clerk and told him our problem he said that he was sorry but we had to come back some other day. You see the store was closing at 8:30 (though the mall closes at 9:00)&lt;/p&gt;

&lt;p&gt;&quot;Yeah?&quot; I said. It was now 8:00. &lt;/p&gt;

&lt;p&gt;&quot;Well, you need to exchange this and all of our Geniuses are with customers. There isn&#039;t enough time for a Genius to help you before we close.&quot;&lt;/p&gt;

&lt;p&gt;I expressed astonishment that Apple needs to hire real live geniuses to take a bad Ipod back and give a good (rebuilt, remember) Ipod back to the customer. His reply was essentially, tough shit, you want an Apple then you gotta pay the dues.&lt;/p&gt;

&lt;p&gt;I gave the busted Ipod to away and they danced the dance to have it replace. My son uses an RCA flash drive MP3. Works great and doesn&#039;t screw up the PC. And we don&#039;t ever feel tempted to buy all the I-Shit that every merchant on the planet is hawking.&lt;/p&gt;

&lt;p&gt;Sorry, Steve et al. You may be rich but your company sucks.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Two years ago I bought an IPod for my son&#8217;s birthday, the medium sized one with the little hard drive, for $200 bucks right, before they came out with the more dependable flash drive unit.</p>

<p>Pretty much right after the Apple software took over our computer the thing stopped working. Everytime we tried to re-boot it there was a cute little picture of an IPod with a sad face.</p>

<p>Of course there is no manual, you have to navigate through their ponderous help site. The very helpful sight told us it was dead. We called and talked to a tech. We told him about the sad face and he said that meant it was dead. Pretty technical so far.</p>

<p>We couldn&#8217;t exchange it for a new one because we had the thing for an excessively long time, about 6 weeks, which meant it had last for a reasonable amount of time. We could mail it in for exchange with a rebuilt one (one that had died like ours but been resurrected) or we could go to an Apple store.</p>

<p>We live in Maryland, with a population of around 4.5 million people. There are two Apple stores in the Baltimore-Annapolis region. We went to the one in Towson Mall. We got there around 7:30. They have no signs or directions inside the store &#8211; very hip.</p>

<p>We went to the back of the store and waited in line for around 20 minutes. When we got to the clerk and told him our problem he said that he was sorry but we had to come back some other day. You see the store was closing at 8:30 (though the mall closes at 9:00)</p>

<p>&#8220;Yeah?&#8221; I said. It was now 8:00. </p>

<p>&#8220;Well, you need to exchange this and all of our Geniuses are with customers. There isn&#8217;t enough time for a Genius to help you before we close.&#8221;</p>

<p>I expressed astonishment that Apple needs to hire real live geniuses to take a bad Ipod back and give a good (rebuilt, remember) Ipod back to the customer. His reply was essentially, tough shit, you want an Apple then you gotta pay the dues.</p>

<p>I gave the busted Ipod to away and they danced the dance to have it replace. My son uses an RCA flash drive MP3. Works great and doesn&#8217;t screw up the PC. And we don&#8217;t ever feel tempted to buy all the I-Shit that every merchant on the planet is hawking.</p>

<p>Sorry, Steve et al. You may be rich but your company sucks.</p>]]></content:encoded>
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	<item>
		<title>By: Don&#8217;t try to use your iPhone inside an Apple store - Scobleizer &#187; Blog Archive &#187; Dragon Head Almost Destroyed Me</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-165</link>
		<dc:creator>Don&#8217;t try to use your iPhone inside an Apple store - Scobleizer &#187; Blog Archive &#187; Dragon Head Almost Destroyed Me</dc:creator>
		<pubDate>Tue, 10 Jul 2007 19:15:06 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-165</guid>
		<description>&lt;p&gt;[...] I don’t know, I managed to take some pictures in my local Apple store. I had other problems, unfortunately. [...]&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>[...] I don’t know, I managed to take some pictures in my local Apple store. I had other problems, unfortunately. [...]</p>]]></content:encoded>
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		<title>By: Nima</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-164</link>
		<dc:creator>Nima</dc:creator>
		<pubDate>Tue, 10 Jul 2007 17:59:13 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-164</guid>
		<description>&lt;p&gt;I&#039;ve previously compared the shopping experience between Fry&#039;s Electronics and an Apple Store here: &lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;/2007/05/10-ways-switching-to-a-mac-will-improve-your-life/&quot; rel=&quot;nofollow&quot;&gt;10 Ways Switching to a Mac Will Improve Your Life&lt;/a&gt;.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>I&#8217;ve previously compared the shopping experience between Fry&#8217;s Electronics and an Apple Store here: </p>

<p><a href="/2007/05/10-ways-switching-to-a-mac-will-improve-your-life/" rel="nofollow">10 Ways Switching to a Mac Will Improve Your Life</a>.</p>]]></content:encoded>
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		<title>By: Jim H</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-163</link>
		<dc:creator>Jim H</dc:creator>
		<pubDate>Tue, 10 Jul 2007 17:42:26 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-163</guid>
		<description>&lt;p&gt;Are you seriously comparing the buying experience in Apple stores to Best Buy? To Fry&#039;s? To Circuit City? Yes, if you lurk around an Apple store, you will find things that aren&#039;t perfect. You, apparently, would rather deal with sotres where the Wi-Fi on the computers doesn&#039;t work, where people have screwed around with the desktop and it will never be fixed. None of Apple&#039;s competitors are held to task. Only Apple is tested, and it is compared only to perfection itself.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Are you seriously comparing the buying experience in Apple stores to Best Buy? To Fry&#8217;s? To Circuit City? Yes, if you lurk around an Apple store, you will find things that aren&#8217;t perfect. You, apparently, would rather deal with sotres where the Wi-Fi on the computers doesn&#8217;t work, where people have screwed around with the desktop and it will never be fixed. None of Apple&#8217;s competitors are held to task. Only Apple is tested, and it is compared only to perfection itself.</p>]]></content:encoded>
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		<title>By: Philippe Azimzadeh</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-162</link>
		<dc:creator>Philippe Azimzadeh</dc:creator>
		<pubDate>Tue, 10 Jul 2007 16:24:16 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-162</guid>
		<description>&lt;p&gt;Actually, all Apple Stores have cash registers. All. They just don&#039;t stand out very much because they&#039;re usually white with light colored wood just like everything else in the store, and they don&#039;t have huge lighted numbers above them like Target or w/e. So your entire story is wrong, and last time I went to my Apple Store it was super easy to buy what I wanted (in my case a mini-DVI to VGA adapter).&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Actually, all Apple Stores have cash registers. All. They just don&#8217;t stand out very much because they&#8217;re usually white with light colored wood just like everything else in the store, and they don&#8217;t have huge lighted numbers above them like Target or w/e. So your entire story is wrong, and last time I went to my Apple Store it was super easy to buy what I wanted (in my case a mini-DVI to VGA adapter).</p>]]></content:encoded>
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		<title>By: blog-troll</title>
		<link>http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-161</link>
		<dc:creator>blog-troll</dc:creator>
		<pubDate>Tue, 10 Jul 2007 16:14:06 +0000</pubDate>
		<guid isPermaLink="false">http://equinox-of-insanity.com/2007/05/terrible-shopping-experience-at-the-apple-store/#comment-161</guid>
		<description>&lt;p&gt;ok, so the person you wanted to punch in the face as a sales clerk... was a girl?!?!?&lt;/p&gt;

&lt;p&gt;dood, not cool.&lt;/p&gt;

&lt;p&gt;even if she was being snooty &amp; smart alecky, wanting to punch girls in the face is not cool.&lt;/p&gt;

&lt;p&gt;so apple has done a retail paradigm shift — store full of wonderful, shiny items that bring back your sense of child-like wonder with the universe, but no cash registers.  actually, i kinda like that.  you&#039;re just not &lt;em&gt;used&lt;/em&gt; to it.  so there are some glitches to work out (and bitches to work out, like yourself).  big deal.  soon all stores will catch on and people will look at those old cash register thingies and wonder why we ever used them.&lt;/p&gt;

&lt;p&gt;and not being able to get the box open from the correct side means you = wus.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>ok, so the person you wanted to punch in the face as a sales clerk&#8230; was a girl?!?!?</p>

<p>dood, not cool.</p>

<p>even if she was being snooty &amp; smart alecky, wanting to punch girls in the face is not cool.</p>

<p>so apple has done a retail paradigm shift — store full of wonderful, shiny items that bring back your sense of child-like wonder with the universe, but no cash registers.  actually, i kinda like that.  you&#8217;re just not <em>used</em> to it.  so there are some glitches to work out (and bitches to work out, like yourself).  big deal.  soon all stores will catch on and people will look at those old cash register thingies and wonder why we ever used them.</p>

<p>and not being able to get the box open from the correct side means you = wus.</p>]]></content:encoded>
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